Winter 2023/2024 Bookings

In light of the Coronavirus pandemic, we want all guests to be able to book with confidence and have therefore introduced the simple policy below in addition to our usual terms and conditions, a copy of which will be provided upon request. The policy applies to all stays in Chalet Diana-Ross, Chalet Supreme, Chalet Chico, Chalet Stardust 1 and Chalet Stardust 2 only.

Should, at the time of your intended stay, one of the following events set out at (a) to (d) occur you will have the option to either defer your stay or request a full refund:

(a) The UK FCDO (Foreign, Commonwealth & Development Office) advise against all but essential travel to your chalet destination country; or

(b) Authorities in the country of the chalet impose travel restrictions which affect the ability to reach the chalet or the borders are closed to UK arrivals; or

(c) The UK Government impose travel restrictions which require you to quarantine in a hotel on your return; or

(d) Authorities in the country of the chalet impose a period of quarantine on arrival and there isn’t the option to forgo this quarantine period by providing evidence of a negative COVID-19 test or of being fully vaccinated.  

You’ll be able to defer your stay if one of the following events set out at (e) to (f) occurs:

(e) If, after you’ve booked, the UK Government changes the rules for the destination you’re travelling to, meaning you’ll need to quarantine at home on your return to the UK.

(f) If you’re unable to travel due to new testing or vaccination requirements or if you’ve been asked to self-isolate upon your return or if the area you live in goes into local lockdown when you’re due to travel and these requirements/restrictions were introduced after you booked.

Any other reasons will not be considered a valid reason and our standard cancellation terms will apply. These cancellation terms are valid up until the day before arrival. 

Guests are strongly advised to check their insurance policies prior to booking.