Q – How does the shuttle work?
Our daily shuttle will drop you off at local pistes/lifts each morning and pick you up in the afternoon. It is not a 24-hour service. Times vary week to week but usually the latest morning shuttle is 09:30 and afternoon pick-ups are 16:00-17:00 Staff will explain more on your arrival.
Q – I have a dietary requirement, can you cater for me?
Absolutely, just make sure this has been noted on the guest page in MyBooking so we are aware prior to your arrival.
Q – What will the weather/snow conditions be like?
We can never be too sure what the weather will be like but we do a regular snow dance! Zakopane and the surrounding ski areas are at high altitude and should the snow be a little sparse, snow cannon coverage of many areas ensures there will be plenty of piste to ski.
Q – Are there Hairdryers?
We do not supply hairdryers in our properties.
Q – Are there towels and bathrobes in the chalet?
Yes, hand and bath towels are provided. Bathrobes are available for a small charge.
Q – Do I need to take my own toiletries?
We do not supply complimentary toiletries. Hand soap is provided.
Q – Is there Wi-Fi in the chalet?
Yes, Wi-Fi is available in all our chalets, the chalet team will provide you with the code on arrival. Please note whilst the signal is strong in common areas it can vary in the bedrooms.
Q – What time can I check-in?
Rooms will normally be ready by 3pm at the latest. However common areas will be available for you to use if you arrive before your room is ready.
Q – What time do I need to check out?
We ask all guests to vacate their rooms by 9:30am on their day of departure. Common areas and space for the storage of luggage will be available until your transfer arrives.
Q – My departure is in the evening can I ski on my departure day?
If you have a late transfer you are welcome to ski before it. Be aware though that the shuttle will not be available as staff will be busy getting the chalet ready for new arrivals, this also means there will be no shower facilities available for you to use. In addition, your transfer will not wait if you are late.