Q – What is included in the holiday price?
Stays include:

• Travel throughout your stay
• 5 nights accommodation, towels and bed linen
• Daily breakfast
• Daily Lunch
• Daily Dinners
• Guided E-Bike guiding and mountain guiding on 2 days
• Water sports tuition and tips on 2 boat days
• Yoga classes
• Option of climbing
• Stand Up Paddle on 1 day
• Use of swimming pool on 2 days
• WiFi

The following items are not included but we can help arrange some of these:

• Childcare
• Insurance
• Flights

Q – Can I do a short stay?
Our usual stays run for 5 nights, we may be able to offer shorter or longer stays, please enquire.

Q – What payment methods do you accept?
Visa, Mastercard, American Express.

You can also pay by bank transfer (BACS/Faster Payments). If you’re making a transfer from a non-UK account please ensure you pay both the beneficiary and payee charges.

Q – Is there a charge for using a credit card?
We accept Visa, Mastercard, and AMEX. There is no charge for personal accounts.

Q – What deposit is needed to secure the holiday?
If you would like to book we require a non-refundable deposit of 30% to secure your stay.

Q – When do I have to pay for my holiday in full?
Your final balance is due at least 8 weeks before your arrival date. You will be sent a gentle reminder via email when the balance is due.
Full booking terms and conditions can be found here

Q – Do the instructors speak English? 
Our instructor partners all speak fluent English

Q – What activities are included in my stay?
E Biking, Hiking, Boat operated water sports, Stand up paddle boarding, swimming, yoga, relaxing and climbing, are all included in your stay. All equipment is provided including yoga mats. All activities are weather-dependent.

Q – What are the child prices?
Our child discount is 50% off the adult price and applies to children under the age of 13 at the time of travel. Infants under the age of 3 stay for free. 

Q – Can my children have activity lessons? 
Group lessons are available for all activities for those aged 12 and above. Those under 12 can still have lessons, please enquire.

Q – I have a dietary requirement, can you cater for me? 
Absolutely, just make sure this has been noted so we are aware prior to your arrival. 

Q – What will the weather be like? 
Better than the UK! The Summer months can bring highs of over 31 degrees Celcius, with averages in the high teens to well into the twenties. So bring you hat and suncream.

Q – Are there Hairdryers? 
These can be supplied upon request.

Q – Are there towels and bathrobes in the chalet? 
Yes, hand and bath towels are provided. Bathrobes are not available.

Q – Do I need to take my own toiletries?
We supply complimentary shower gel. Hand soap is also provided. 

Q – Is there Wi-Fi? 
Yes, Wi-Fi is available at both hotels, the team will provide you with the code on arrival. 

Q – What time can I check-in? 
Rooms will normally be ready by 3pm at the latest. However common areas will be available for you to use if you arrive before your room is ready. 

Q – What time do I need to check out? 
We ask all guests to vacate their rooms by 10am on their day of departure. Common areas and space for the storage of luggage will be available until you depart.

Q – My departure is in the evening can I use facilities on my departure day? 
If you have a late transfer you are welcome to use some facilities. Be aware though that staff will be busy getting ready for new arrivals.

Q – What Northern Macedonia Airport do I need?
Either Skopje or Ohrid airports, both are easy to get to from the UK.

Q – Can you provide transfers?
All transport is included during your stay with us. Drive, train or bus, enquire about our flight free discount.

Q – Are there alternatives to getting a flight?
Drive, train or take a bus. Enquire about our flight free discount.

Yes, there is plenty of free parking.

Q – When do I provide all the names and travel information for my group? 
Please provide the guest and travel arrangements of your group as soon as possible.

Q – Do you recommend anything else to bring? 
Swimwear. As well as our swimming pool, there a plenty of beaches on Lake Ohrid.
Activewear, walking boots & trainers. This is a mixed sports holiday, your clothing will keep you safe and protected from the elements.
Suncream. It can reach over 31 degrees in the Summer months so bring plenty of good quality suncream, with a high UVA & UVB rating or factor. This is a mixed sports holiday, your clothing will keep you safe and protected from the eliments.
Insurance. Obviously, it goes without saying that you should always have holiday insurance and we strongly encourage all guests to have this and check it covers them for activity sports. We also recommend that in addition, you bring your EHIC/GHIC (European/Global Health Insurance Card).

Details and information in these FAQs do not form part of our terms and conditions and we will not be bound by information which is provided in them on a goodwill basis